The following guidelines can help you reach an out-of-court settlement and arrive at creative and mutually beneficial resolutions to your disputes, with or without attorneys present. Make sure the process is perceived as fair. It's best to create an advantage and have several aces in your hand before negotiating. Likewise, you'll need to anticipate what lies ahead in terms of litigation and whether you could lose one of the aces in your hand in the future if an agreement isn't reached.
Your customer must also understand this. A skilled personal injury lawyer will have years of experience in mediation and settlement negotiations and can help you strategize and prepare.